Right of Withdrawal

CIAO Club GmbH – Online Shop for Bag Charms

Last updated: 03/29/2026

1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form provided below, but it is not obligatory.

Please direct your withdrawal to:

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Returning the Goods

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please send returns to:

We recommend using a trackable shipping method and keeping proof of postage, as we cannot be held responsible for returns lost in transit.

4. Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please return the items in their original packaging where possible, including all accessories and tags. This helps us process your return more quickly.

5. Refund Processing

Once we receive and inspect the returned goods, we will notify you by email that your return has been processed. Refunds are issued within 14 days of receiving the returned goods and will appear in your account depending on your payment provider:

• PayPal: typically within 1–2 business days.
• Credit card: typically within 5–10 business days, depending on your card issuer.

6. Model Withdrawal Form

You may use this form to withdraw from the contract, but it is not obligatory.

7. Contact

If you have any questions about your right of withdrawal or need help with a return, please contact us:

CIAO Club GmbH
Swinemünder Straße 110
10435 Berlin, Germany
Email: ciao@ciao-club.com