General Terms and Conditions (GTC)

CIAO Club GmbH – Online Shop for Bag Charms

Last updated: 03/29/2026

1. Scope and Provider Information

These General Terms and Conditions (GTC) apply to all orders placed through the online shop operated by:

The shop is directed at consumers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch, BGB). A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.

2. Contract Formation

The product presentations in the online shop do not constitute binding offers but rather invitations to the customer to submit a binding order.

By clicking the "Buy Now" (or equivalent) button at the end of the ordering process, the customer submits a binding purchase offer. The customer will receive an automatic order confirmation by email, which does not yet constitute acceptance of the offer.

The contract is concluded when we ship the ordered goods and send a shipping confirmation by email, or when we expressly accept the order.

3. Prices, Shipping Costs, and Delivery

3.1 Prices

All prices listed in the shop are final prices and include the applicable statutory value-added tax (VAT). No additional costs apply except for the shipping charges described below.

3.2 Shipping Costs

Shipping costs are calculated as follows:

1. Germany: €4.90 per order. Free shipping on orders of €60.00 or more.
2. European Union: €4.90 per order. Free shipping on orders of €60.00 or more.
3. International (outside EU): €4.90 per order. Free shipping on orders of €60.00 or more.

The applicable shipping costs will be clearly displayed during checkout before the order is finalised.

3.3 Delivery

Delivery times are approximate and depend on the destination. Estimated delivery times are:

1. Germany: 2–5 business days.
2. European Union: 5–10 business days.
3. International: 7–21 business days.

If a product is temporarily out of stock, we will inform the customer promptly and offer either a revised delivery date or a full refund.

4. Payment Methods

We accept the following payment methods:

1. PayPal
2. Credit card (Visa, Mastercard, American Express) via Shopify Payments

Payment is due immediately upon conclusion of the contract. The customer's PayPal account will be charged or the credit card debited at the time the order is placed.

5. Retention of Title

The delivered goods remain the property of CIAO Club GmbH until the purchase price has been paid in full.

6. Right of Withdrawal

6.1 Withdrawal Policy

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us:

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

6.2 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6.3 Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

7. Warranty and Defects

The statutory warranty provisions under German law apply. If a product is defective at the time of delivery, the customer is entitled to the statutory remedies, including repair, replacement, price reduction, or rescission of the contract.

We kindly ask customers to inspect delivered goods promptly and to report any visible defects or shipping damage to us as soon as possible. This does not affect the customer's statutory rights.

8. Limitation of Liability

CIAO Club GmbH shall be liable without limitation for damages arising from injury to life, body, or health caused by intentional or negligent breach of duty, as well as for damages caused by intentional or grossly negligent conduct.

In cases of slight negligence, CIAO Club GmbH shall only be liable for breaches of essential contractual obligations (cardinal obligations), and liability shall be limited to the foreseeable, contract-typical damage. An essential contractual obligation is one whose fulfilment is necessary for the proper execution of the contract and on whose compliance the customer may regularly rely.

The above limitations of liability do not apply to claims under the German Product Liability Act (Produkthaftungsgesetz) or in cases of fraudulently concealed defects.

9. Data Protection

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Detailed information on how we collect, process, and use personal data is available in our Privacy Policy, accessible on our website.

10. Online Dispute Resolution and Consumer Arbitration

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. Our email address can be found above in Section 1.

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

11. Governing Law and Jurisdiction

These GTC and all contracts concluded between CIAO Club GmbH and the customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a consumer habitually resident in another EU member state, the mandatory consumer protection provisions of that member state shall also apply insofar as they are more favourable to the customer.

If the customer is a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be the registered office of CIAO Club GmbH.

12. Severability Clause

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose intended by the parties.

13. Amendments to these GTC

CIAO Club GmbH reserves the right to amend these GTC at any time. The version in effect at the time the customer places an order shall apply. Changes will be published on the website. Customers will be notified of material changes by email where possible.